Nostalgia Cruise

Cancellation Policy

1. Services are cancelled by the client

In case a tour is cancelled by the client for any reason, the following fees should be paid:

• Change the departure date 30 days in advance: free of charge
• Change the departure date 14 to 29 days in advance: 30% of the total service value
• Change the departure date 07 to 13 days in advance: 50% of the total service value
• Change the departure date 03 to 06 days in advance: 70% of the total service value
• Change the departure date 01 to 02 days in advance: 80% of the total service value

This fee scheme counts for all services booked at Nostalgia Cruises. Refunding the client is done by banking transfer; the party who cancels pays the banking fee.

2. Services are cancelled by Nostalgia Cruises

Nostalgia Cruises will only cancel the contract if dramatic problems like natural disasters, epidemics, political problems, etc., may occur. In this case, clients will be refunded the total sum of booked services. Should there be any rising services during that time, clients will pay based on the actual amount.

Cancellation by weather conditions (controlled and informed by local authority)

Without prior notice, the cruise trip could be postponed, shortened or cancelled due to unexpected bad weather, including storm/ typhoon (summer), cyclone, thunder storm, foggy days (winter), monsoon (winter)… The cruise operation is out of Nostalgia cruise’s control under these weather issues.

Before tours start from Hanoi city: Refund is made in full

After guests arrive in Halong Bay: Tour cost based on completed service: meals, transfer, day boat trip only, the rest will be refunded

Guests are staying on board, trip is shortened: Tour cost based on completed service: trip length, meals, transfer, activities…, the rest will be refunded.