Serenity Cruise

Cancellation Policy

Cancellation by Customer

• More than 17 days : Free of charge
• From 17 to 10 days : 30% of total rates
• From 9 to 7 days : 50% of total rates
• From 6 to 4 days : 70% of total rates
• Less than 3 days : 100% of total rates
• No show : 100% of total rate

Cancellation due to bad weather

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

• Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
• During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
• The trip be cut down from 2 nights to 1 night, tourists will be charged a 2-days-1-night trip, plus other used services, the rest will be refunded.
• The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!