Phoenix Cruise

Duration: 2 Days 1 Night, 3 Days 2 Nights

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Inclusions/Exclusions
Cancellation Policy
Children Policy
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Inclusions/Exclusions

Inclusions

Professional English speaking guide
All entrance fees
Bamboo boat trip
Spring rolls making demonstration on boat
Drinking water in cabin (2 bottles)
Meals as indicated

Exclusions

Transfer Hanoi- Halong- Hanoi by shuttle bus – book in next step).
Airfares
Visa Arrangements
Beverages, Tips, and Personal Expenses
All other services not clearly mentioned above

Cancellation Policy

Cancellation by Customer

More than 15 days prior to check-in: FREE of charge
From 14 to 8 days prior to check-in: 50% of total rates
From 7 to 4 days prior to check-in: 75% of total rates
Less than 72 hours prior to check-in: 100% of total rates
No-Show: 100% of total rates

Cancellation due to bad weather

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
The trip be cut down from 2 nights to 1 night, tourists will be charged a 2-days-1-night trip, plus other used services, the rest will be refunded.
The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

Children Policy

Children under 4 years old will be free of charge (maximum of one)
Children between 4 and 9 years old:
Sharing bed with adult will be charged 50% adult price
Sharing cabin with adult will be charged 70% adult price
Children over 9 years old pay adult price
Two children under 9 years old sharing a cabin will be charged 75% full cabin rate

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