Hera Cruise

Duration: 2 Days 1 Night, 3 Days 2 Nights

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Inclusions/Exclusions
Cancellation Policy
Children Policy
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Inclusions/Exclusions

Inclusions

Welcome drink
Cruise itinerary and program
Entrance and sightseeing fees
In-house English-speaking tour guide
Luxurious cabins and suites with A/C and en-suite bathrooms
Luxury Vietnamese and international lunch and dinner (Set Menu)
Vietnamese and international breakfast
Sampan boat trip
Tai Chi session
Conference equipment (Charter only)
Insurance, taxes and service charges.

Exclusions

Transfer Hanoi – Halong – Hanoi
Tips and other personal expenses
All airfares and hotels arrangements
Beauty, Massage and Spa therapy
Beverage
All services not clearly included

Cancellation Policy

Cancellation by Customer

More than 30 days prior to check-in: FREE of charge
From 30 to 11 days prior to check-in: 30% of total rates
From 10 to 4 days prior to check-in: 50% of total rates
Less than 4 days prior to check-in: 100% of total rates
No-Show: 100% of total rates

Cancellation due to bad weather

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
The trip be cut down from 2 nights to 1 night, tourists will be charged a 2-days-1-night trip, plus other used services, the rest will be refunded.
The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

Children Policy

Free of charge for child below the age of 5 years old traveling with parents limiting to one child traveling with two adults. Part A can not guarantee the availability of a cot.
Child from 5 to 12 year’s old sharing cabin with two adults on mattress is charged at child rate, limiting to one child per cabin only.
Two children below 12 sharing a private cabin are charged at 75% of full cabin rate
Child from the age of 13 must solely occupy a cabin and pay full cabin rate

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